Privacy Policy

1. Collection of Personal Data

We may collect personal data from you when you:

• Make a reservation or enquiry
• Register your pet with us
• Sign up for our newsletters or marketing materials
• Interaction with us via website, social-media or in-person.

Personal data we collect may include

• Full name
• Contact details (phone number, email address, home address)
• NRIC or other ID numbers (where required)
• Pet information (name, breed, health records, behaviour notes)
• CCTV footage within our premises (for safety and security)

2. Purpose of Data Collection

Your personal data may be used for the following purposes:

• Processing bookings and providing pet boarding services
• Communicating with you regarding your reservations or your pet’s stay
• Responding to your queries or feedback
• Sending service updates or promotional offers (with your consent)
• Internal record keeping and business operations
• Ensuring safety and security of pets and staff
• Compliance with legal and regulatory requirements.

3. Disclosure of Personal Data

We do not sell or rent your personal data.  However, we may disclose your data:

• To our staff or service providers (e.g. software solution) for operational purposes
• If required by law, regulation or government authorities
• In case of emergencies or medical attention for your pet (e.g. to veterinarians).

4. Protection of Data

We implement appropriate administrative, physical and technical measures to safeguard your data against:

• Unauthorised access
• Collection, use or disclosure
• Loss or theft
• Modification or destruction

Access to personal data is limited to authorised staff only.

5. Retention of Data

We retain your personal data only for as long as necessary to fulfil the purposes stated above or as required by law.  Thereafter, data will be securely destroyed or anonymised.

6. Access and Correction

You have the right to:

• Request access to your personal data
• Correct or update your personal data
• Withdraw consent for us to use your data (subject to legal or contractual restrictions)

Please send your request to reservations@kitnap.sg.

7. Use of Cookies

Our website may use cookies to enhance user experience and gather analytics.  You can choose to disable cookies via your browser settings, but it may affect certain site functionalities.

8. Third-Party Sites

Our website or communications may contain links to external sites not governed by this Privacy Policy.  We are not responsible for the privacy practices of those sites.

9. Policy Updates

We may review and update this Privacy Policy from time to time to ensure relevance and compliance with changes in the law.  Updates will be posted on our website with the revised effective date.

• In such cases, we reserve the right to rehome or transfer the cat to a local animal welfare organization. Any associated costs will be your responsibility.

10. Contact Us

For any concerns or requests regarding you personal data, please contact the Kitnap team at reservations@kitnap.sg or 9186 1316